Lean service operations are people centred and people driven. However, organisations are generally tactical and reactive when dealing with the human element of lean service operations. They frequently focus on lean tools and techniques, thus overlooking the human element. They might train employees...
Advanced services are a new route for manufacturers to secure competitive advantage in the market. With rising availability and adoption of digital technology, building an advanced service business model is becoming easier than ever. However, manufacturers still face substantial challenges...
Captain’s Log. Day eight of quarantine. Work has been busy; I’m grateful for the technology we have to collaborate and continue business during this time. I have walked around the block seven times today. I wonder how many days in a row I can eat frozen jalapeno poppers for lunch…
It’s safe to say that you’re currently spending a lot of time with your spouse in very tight quarters—more time than you’ve spent together in years or ever. You’re both trying to work from home, manage the household, and care for your—getting quite stir-crazy—kids. Lorem ipsum dolor sit amet, consectetur…
Anyone who’s ever been in a similar situation—and that’s all of us—can empathize. Even with tasks we've done a million times—like speaking a second language, walking up stairs, or navigating the grocery store—under pressure or observation, we get psyched out. We lose the most basic skills. Lorem ipsum dolor sit…
It is tempting to think that Supply Chain 4.0 consists primarily in implementing a set of disruptive Industry 4.0 technologies. However, to transform from a traditional to a fully digital and interconnected supply chain requires a new way of strategic supply chain management. There are four key questions to be…
ManMohan Sodhi, Professor of Operations and Supply Chain Management at Cass Business School, discusses the possible benefits businesses seek from implementing blockchain, specifically for supply chain traceability, and the factors critical to the success of the implementation. Most finished goods emerge...
The COVID-19 pandemic has caused vast economic breakdown across the world, as customer demand and industry activity and confidence have collapsed. Business activity across the eurozone collapsed to a record low in March 2020, and US industrial production showed the biggest monthly...
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